Services

 

Infotronic supplies IT services to help enterprises in developing, implementing, managing and supporting an efficient and cost-effective IT platform in the shortest time.

Infotronic can deliver the following services:

• Architectural design
• Solution implementation
• Project management service
• Hardware and software installation
• Hardware maintenance
• Software deployment services
• Help desk services
• Storage and disposal of hardware
• Purchasing services
• Education

In all phases of the IT project, from system design to education of end user, the enterprise can find substantial help in the Infotronic skills and experience, so it can freely concentrate on its core business.

As first step, the Infotronic architect staff can help your company in selecting the system architecture optimized for your environment.
This translates into:

• Detailed analysis of the infrastructural needs and related restrictions
• Definition of multiple proposals with comprehensive description of pros and cons
• Lab simulation of the customer's environment
• Extensive on site check and evaluation
• Definition of design steps and phases
• Calculation of costs and economical variables
  
  When a software development is needed, expert Infotronic's software engineers are ready to implement the selected solution or part of it with:
  

• Full guarantee on the development times
• Usage of standard and efficient development tools
• On site testing and/or development
• Lab simulation cross-checking
• Flexibility and high professional skills

On request, a project manager can be also designated within the Infotronic system and engineering team to drive the project to success. Our project management service includes:

• Effective planning, scheduling and controlling of all of the resources necessary to successfully execute the project
• Status information throughout the project via advanced tracking tools
• Calculation of the effect of proposed changes on cost and schedule
• Identification of project risks and the information to enable you to make the right business decisions to manage the risks

When the design has been tested and validated, the Infotronic installation service team, based on a long-term rollout experience, can start the installation phase. Distributed over all Europe, our installation service team is composed by largely experienced IT professionals that can provide:

• Complete installation rollouts including planning, logistics management and execution
• Multilocation, multiregional and international installations
• Equipment assembly/disassembly, moves and re-installations
• Hardware and software upgrades
• OS and software packages installation/de-installations
• Diagnosis and solution implementation for problems occurring during installation
• Fast track escalation towards Infotronic experts or other vendors/partners

Depending on the complexity of the installation, the following professional skills are available:

• IT installers including installers of network, PCs, peripherals
• Rollout logistics specialist
• Network specialists
• System engineers
• On site or off site administration specialists
• PC and servers experts
• Graphics experts
• OS (Windows/Unix/Linux/OS2) experts
• Database experts
• Remote management specialists
• Hardware and software solution developers

In order to get the best result in the shortest possible time, the internal organization of the Infotronic service team is committed to a mutual interaction between the experts of the various fields, so that any occurring problem is quickly fixed and the installation can be completed within the scheduled time.

The equipments within the enterprise are maintained to fully availability by the Infotronic maintenance service team. In case of failure of any contracted equipment, the Infotronic professionals provide an immediate response support ensuring:

• Rapid problem identification and fixing
• Immediate availability for replacement parts
• On site or off site support through remote system access
• Usage of fast track escalation techniques toward Infotronic's experts and/or other vendors/partners
• Long-term multivendor expertise
• Restore time up to 2 hours
• Full coverage up to seven days per week (7*24 support option)
• Preventive maintenance option
• Statistical services and reports to detect bottlenecks and critical items
  The table below shows the various options available for the maintenance team. However, other options are possible on request.
  
  

  Service type	Service levels	Cover time options(days*hours)
  A	Restore time within 3 days	5*8
  B	Restore time within 48 hours	5*8
  C5	Restore time within 24 hours	5*9
  C7	Restore time within 24 hours	7*9
  C24	Restore time within 24 hours	7*24
  D5	Restore time within 4 hours	5*9
  D6	Restore time within 4 hours	6*9
  D10	Restore time within 4 hours	5*10
  E9	Restore time within 2 hours	5*9
  E10	Restore time within 2 hours	5*10
  E11	Restore time within 2 hours	5*11

For large volume projects, Infotronic can be helpful in the software deployment and maintenance, making available the support of skilled field specialists. The deployment team will take care of:

• Pre-test as required by the customer (prototype level, pilot group level, etc.)
• Pre-check of sites and equipments for the download
• Software image configuration, deployment and management using state-of-the-art tools and frameworks
• Remote distribution of software updates, upgrades, fixes for the customer's software packages
• Availability of personnel on site or off site
  

Another important service for large enterprises is the help desk center. In this respect, Infotronic can guarantee an efficient help desk service, providing the following services:

• Analysis and optimization of the customer's tools and processes
• Analysis of current level of performance
• Organization and management of the call center
• Optimization of the performance level
• Detailed training of operators
• 1st and 2nd level help desk
• Availability of experienced operators
• Availability of local and international operators
• On request manpowering of operators

In case of companies with limited premises for the storage of large volumes of hardware, Infotronic is able to provide as an additional service a hardware storage site near the enterprise location. The Infotronic storage sites are also available for disposal of obsolete hardware. All devices can be easily tracked down directly from the customer's location and are disposed in accordance with statutory and official regulations.

Infotronic IT services span also to other important services like purchase management with competitive price advantages for the customers. This service will take care of:

• Efficient and flexible management of orders and invoices
• Continuous search of optimisation for the offered prices
• Short, medium and long term price forecast regularely reported
• Competition price analysis for each field of interest

Infotronic also supplies accurate educational services which:

• Largely improves the short term productivity of the enterprise
• Provide an in-depth acknowledge of the enterprise operations
• Improves the IT know-how of the operators within the company

Based on experienced and skilled professionals, the IT services from Infotronic offer its customer a professional and cost-effective outsourcing of operations, with full guarantee of successful operations.
All Infotronic services are based on procedures and instructions strictly related to the most modern concepts of quality assurance and reliability.